Are you venturing into facilitating focus groups or user involvement groups for the first time?
Or have you had that one difficult experience you want to banish from your thoughts?
This course is tailored to the group’s needs, and will be written in partnership with the client. You can also pick from specific modules including:
Important questions for the focus group (and you)
Roles of the facilitator and participants
Principles to ensure effective group working
Working your way together to decision making
Challenging behaviours – role play
And yes, we do look at role play which so many groups dread – but once they’re doing it they realise it’s safe, informative and most of all fun!