The Tenant Panel acts as a critical friend to Hastoe and undertakes a programme of investigations to monitor and scrutinise Hastoe’s customer services from a tenant’s perspective and helps to contribute to the shaping of Hastoe’s services aimed at service improvement.
Where the panel feels a service area needs attention, we carry out a ‘scrutiny project’ to find out the strengths and weaknesses of that area. The Panel then makes recommendations for improvement direct to the Hastoe Board.
The Panel meets six times a year and will be meeting on the following dates during 2016:
19 January 2016
30 March 2016
2 June 2016
28 July 2016
21 September 2016
25 October 2016
The panel meets every 2 months at one of Hastoe’s offices in Kingston upon Thames in Surrey, Saffron Walden in Essex or Dorchester in Dorset. The meetings are usually held between 10am and 4pm on weekday but we are flexible about timings or holding meetings in the evening or the weekend to help residents manage their other commitments such as work or childcare. We are happy for you to be involved by phone or email if you are unable to attend meetings in person.
If you would like to find out more information about the Panel or would like to attend a meeting as an observer, please contact Carly Robinson who is assisting the Panel on Hastoe behalf on 020 8973 0474 or firstname.lastname@example.org for an informal discussion.