“I worked with Jamie in supporting delivery of the Building Research Partnership (BRP) programme for the NIHR Clinical Research Network. BRP facilitates joint working between lay people and professionals to shape delivery of patient focused research in the NHS. Jamie is a skilled, enthusiastic and flexible trainer with excellent communication skills who engages his audiences to ensure an enjoyable and productive learning experience. Jamie has been a pleasure to work with.”
Mrs. Karen Inns, Patient, Public Involvement & Engagement Priority Lead | CRN National Coordinating Centre (CRNCC), NIHR Clinical Research Network (CRN)
“Jamie has been a great support in developing Building Research Partnership for our regional public involvement collaboration People in Health West of England. He has been helping us since 2014, including helping to develop and deliver the recruitment, selection and training of facilitators, as well as taking the lead in running the workshop while we developed our own expertise. He continues to provide supervision to our facilitators, and links to national developments with the workshop. Jamie is a great facilitator with lots of experience to draw on, and was always responsive, supportive and reliable in his work with us.”
Rosie Davies, Research Fellow (Patient and Public Involvement), People in Health West of England
“The Building Research Partnership training was first rate and pitched at just the right level for our needs and the trainer was really engaging and approachable. The content was full of energy and focus making the training enjoyable as well as informative”
Janet Eastwood, Head of Communications, NIHR Clinical Research Network: Greater Manchester, Central Manchester University Hospitals NHS Foundation Trust
“Jamie Spencer is a supportive and extremely knowledgeable trainer. He has an understanding of and empathy with people from all walks of life which make him so approachable and engaging. I felt well looked after but also challenged under Jamie’s training and feel like my facilitation techniques have really grown with his calm and insightful guidance.”
Bryony Enright – Building Research Partnerships trainer
“I have attended a workshop run by Jamie with respect to handling critical illness claims with empathy, it was an incredibly powerful piece of training and left the sort of impression on me that when further training was mooted his was the first, and only, name I considered to deliver it. His dynamic delivery style and ability to convey this training with candid openness and warmth will ensure enhanced sessions”
Tim Romain, Senior Underwriter at AXA Global Life
“I have know Jamie for some years, I have worked closely with him on improving the relationship of the MS society at grass roots with Health and Social care professionals, besides the work with the local branches of the MS Society.These branches are run entirely by volunteers and Jamie has been key in facilitating many training sessions to develop their skills to support all those in the community affected by MS.It was clear from day one that Jamie has excellent social skills, coupled with his vast experience gained from working in the private, public and voluntary sectors. He has the ability to help others to realise the inherent skills they already have and how they can be used to the best effect.Any organisation large or small will benefit by involving Jamie in any projects to do with developing staff or volunteers.”
Leslie Lodge Chairman Brentwood & Chelmsford Branch Multiple Sclerosis Society.
“I have known Jamie Spencer since 2009 and have worked with him on a number of different projects. He has a great capacity for understanding diverse learning needs and meeting those in creative and effective ways. He is able to take complicated ideas and information and work with these to transform them into effective learning activities and resources. Jamie’s delivery style is natural, interactive and inclusive. He is skilled at creating an environment where people feel included and safe. When necessary he will also challenge inappropriate language or behavior effectively and appropriately. Jamie’s professionalism when approaching projects is marked by his clear determination to understand the thought processes of everyone involved and offer his insights and support at many different levels of the project. For example, when working with Anglia Cancer Network, he recognised the external situation and worked effectively with colleagues to adapt the materials and activities to make them relevant and useful to the group. The result was a very effective learning event which has served as a model for similar future events. I would highly recommend working with Jamie.”
Jack Nunn, Research Assistant at La Trobe University
“I have known Jamie for over seventeen years as a colleague on various meetings and groups initially in improving and developing NHS services and research with patient support and involvement. This work although rooted in our personal experience, took us into national policy development and influence. Jamie became one of the first ‘patient’ Lead Trainers with Macmillan, facilitating courses that brought health professionals together with patients and members of the public. Jamie has subsequently planned and delivered training, workshops and many other courses. This in part led to Jamie working with Macmillan, MS Society and Rethink Mental Illness. Jamie’s approach as a trainer is professional, honest and orientated around the needs of the participants. This means that he builds on the knowledge and experience of the individuals and organisations with whom he works. Jamie provides challenges to attitudes and values as well as to the actual practice in the workplace. People complete the workshops with both an understanding of the issues and some clear actions.”
Derek C Stewart, OBE
Jamie Spencer has facilitated various cancer patient/carer and professional volunteer workshops to assist with preparing members to support at public facing events for various cancer awareness campaigns over the last 2 years. Jamie has worked closely with me to tailor-make sessions to the needs of the participants using previous models and adapting elements of training to fit with the requirements for each work shop. Feedback from participants has been built into subsequent work shops to ensure ongoing developments are achieved. Jamie has a flexible, relaxed approach to facilitating and is willing to tailor make sessions to meet the needs of the group. The volunteer work stream has been a huge success for the campaign projects.
I have known Jamie Spencer for over fifteen years both as a colleague and as a friend. I have always found him to be honest, trustworthy and reliable. I have worked alongside Jamie in my role as a Macmillan trainer and found his guidance, experience and professionalism to be second to none. He has inspired me over the years and he has never given less than a 100% to anything that he has endeavoured to do. I would have no hesitation in recommending Jamie to anyone who requires his professional services.
Gloria Payne, Quality Improvement Lead, Patient & Public Involvement at Cheshire & Merseyside Strategic Clinical Network
I have known and worked with Jamie in a professional capacity for more than 10 years. During this time I have found Jamie to be reliable, professional, focused, personable and adaptable. Sometimes working with patients and their carers can prove to be challenging and even more so when they are in a mixed group with healthcare staff, meaning that often there are very different views and needs from delegates in a training or conference setting. Jamie is well able to meet these challenges and manage conflict and diffuse situations which on occasion arise. I view Jamie as being a very safe pair of hands and on a number of occasions I have had the pleasure to work with him and see how well he interacts with people. Some of this I am sure is because of the fact that he has had a personal experience of cancer, worked with the NHS as a partner and also worked for 3rd sector organisations and because of that background is very versatile and can see things from many angles. Jamie can work with a minimal brief, often the case when running interactive patient events but equally he delivers when given a detailed brief. He has a good network of contacts and fellow trainers which often means that he can feed additional elements into training events and signpost to other trainers / facilitators should that be required. He is a Macmillan trainer and therefore is connected nationally to their training team and can access their resources with ease. I hope to work with Jamie in the future and have no doubt that if you are thinking about someone with training / chairing / facilitation skills to support you with an event you will find him a pleasure to work with.