Between 1988 and 2003, Jamie Spencer worked in the construction industry as a Quantity Surveyor. In 1995 following personal experience of a life threatening condition, his career direction changed. From 1998 he set up a support group and became involved in public and patient involvement in Nottingham.
His experience of working in service user involvement and engagement was gained through personal experience and working within three charities, working alongside patients, carers and health professionals to empower them to work in partnership together, develop new models of excellence, services and make a difference for future patients and carers across Health and Social Care.
Microsoft Word and Microsoft excel training – Each of our trainers have over twenty years experience working with a broad range of individuals, groups, networks, and professionals helping them to expand their knowledge and experience of Microsoft word and Microsoft excel to enable and empower them to move on to new career or enhance their current skills.
Our most popular sessions are basic Microsoft excel and Microsoft word. These programmes are run for individuals or groups of up to 8. This allows the group to grow as individuals and together, learning new skills and methods and improving their working practices.
First Aid training – Jamie is the first aid trainer for Emergency Doctors Medical Service and is running training internally for EDMS and for external companies. For further information please contact firstname.lastname@example.org
Service User Involvement Experience
2003 – 2008: Macmillan Cancer Support – Community Development Co-ordinator
• Worked with individuals, patients, carers and health professionals to enable them to set up self-help and user involvement groups.
• Worked with over 160 established groups across North London, Anglia and Essex, helping to build networks between them, and supporting them to self-manage.
• Spoke at major international conferences including the European Cancer League in Prague and the World Cancer Conference in Geneva.
• Boosted health professionals understanding of the needs of patients and carers, thus actively securing their involvement in service improvement.
2008 – 2013: MS Society – Service Development Officer
• Responsible for ensuring in Hertfordshire, Essex and Bedfordshire, that people living with MS have equitable services.
• Worked with health professionals across the hospital trusts, Primary Care Trusts, social services, and management within Primary Care Trusts.
• Liaising with the outgoing Primary Care Trusts and with the then developing Commissioning Groups to ensure that service standards and expectations met/maintained
• Worked closely with service users, carers and those with a general interest in MS to encourage their introduction to/ongoing relationship with Healthwatch England; neurology networks; and in their own care and self management.
From July 2014 – April 2016: Rethink Mental Illness – Service User Involvement Manager
• To help and encourage full involvement with service users in Rethink services throughout the South of England
• Identify areas of service user involvement good practice that could be adopted/adapted within the organisation
• User Involvement training to increase the knowledge and understanding of structure, function and methods by which to implement changes.
• Through a consultative/focus group approach, we are improving users knowledge and encouraging them to take control using their life skills to make a difference
• Contribute to the development of an online toolkit for involvement
• Develop measurable outcomes to evaluate the effectiveness of involvement work
• Promote involvement of underrepresented participants such as the young, and people from black and ethnic minority communities
• Signpost service users to the wider opportunities for involvement, working alongside central teams, regional staff, and the activist team to ensure effective joint working
• Contribute to the improvement of services provided through understanding the implications of developing policies and strategy on current practices. Analysing how said changes impact on user involvement and rolling out change platforms
From October 2013 – Emergency Doctors Medical Service – Events and Public First Aider, Emergency Medical Technician http://www.edmsmedical.org/